During Your Stay

Service Excellence

Patient Satisfaction: HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. The HCAHPS survey focuses on 10 important hospital quality experiences. The surveys are conducted by third-party organizations who present the results to the Center for Medicare & Medicaid Services (CMS) which posts the updated results the website hospitalcompare.hhs.gov. For consumers, HCAHPS allows you to see how your hospital is doing in comparison with other facilities in your state and nationally. This HCAHPS data is for January 1, 2013-December 31, 2013 and is the most recent data available. (Data released by Hospital Compare on December 18, 2014)

Patients who reported that their nurses “Always” communicated well. 80% 80% 79%
Patients who reported that their doctors “Always” communicated well. 86% 86% 82%
Patients who reported that they “Always” received help as soon as they wanted. 66% 69% 68%
Patients who reported that their pain was “Always” well controlled. 72% 72% 71%
Patients who reported that staff “Always” explained about medicines before giving it to them. 65% 66% 64%
Patients who reported that their room and bathroom were “Always” clean. 69% 72% 74%
Patients who reported that the area around their room was “Always” quiet at night. 72% 71% 61%
Patients at each hospital who reported that “YES,” they were given information about what to do during their recovery at home. 86% 85% 86%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest). 70% 72% 71%
Patients who reported “YES,” they would definitely recommend the hospital. 72% 71% 71%