Our goals are to deliver quality care and excellent service. If we do not meet your expectations, a patient advocate is available to assist you. A patient advocate serves as liaison between the hospital and patient and provides a confidential environment for patients to voice a complaint, concern or problem. Patient advocates also help seek resolution to problems. Additionally, patients and their families can file a formal grievance with a patient advocate. They provide information about resources and services available and will listen, provide support and ensure you receive the best possible care while in any of our facilities.
If you have a concern, we recommend that you first attempt to resolve it with the department in which the problem occurred. If you don't reach a resolution with the person providing your care, we encourage you to contact the department manager, charge nurse or supervisor.
If you still feel your issues have not been adequately addressed, you may reach the patient advocate at (256) 973-2124 or by dialing extension 32124 (if calling from a hospital telephone) Monday - Friday 8 a.m. to 4:30 p.m. After hours and on weekends, call (256) 973-2000 and ask to speak to the clinical supervisor.
We encourage you to contact the hospital's administrative offices at (256) 973-2152 if you feel your concerns were not addressed by the patient representative or clinical supervisor.